What is GSM? Global System for Mobile communications is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 80% of the global mobile market uses the standard GSM is used by over 3 billion people across more than 212 countries and territories. The ubiquity of the GSM standard has been an advantage to both consumers (who benefit from the ability to roam and switch carriers without switching phones)

What phones work on Simple Mobile 3G? Phones with 1700/2100 AWS band work on our 3G network. This includes many of the most popular phones available. Check out our list of approved 3G phones that work on Simple Mobile

What is 3G? 3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, and video, playing games, and much more.

Where does Simple Mobile offer 3G coverage? We currently offer 3G coverage in more than 130 U.S. cities, and we're continually expanding our coverage.

How do I access the 3G network? To access the 3G network, you'll need a 3G phone or device. If you have a 3G phone and you are in an area with 3G coverage, you will automatically connect to the 3G network. You will notice a 3G indicator on your phone's screen

What happens to my 3G call if I leave the 3G area? Since Simple Mobile's 3G phones operate on both the 2G and the 3G networks, you won't notice a thing. Your calls simply transfer seamlessly from network to network while you travel. The 2G network is fully capable of supporting all voice and data services that are handed off from the 3G network.

What will I notice when on a 3G network? Using one of today's 3G-capable devices in an area with 3G coverage, you'll notice faster Web browsing and content downloads. Web browsing speeds using a 3G phone on the 3G network will typically range from 200 to 300 Kilobytes per second, with peak speeds of up to 1 Megabyte per second.

What activities work best on a 3G network? If you plan to access the Internet extensively on your phone, 3G is a great choice for you. 3G is best for viewing content-heavy websites (lots of images or videos playing), viewing YouTube files and other videos, uploading large files (photos, videos, presentations) to sharing websites, and downloading large files from an e-mail or a website.

What if 3G isn't available in my area yet? Our network offers moderate-speed data service, and many of the applications on our 3G phones will work well on 2G or 3G, including: E-mail, instant messaging, and texting; downloading ringtones, wallpaper, and light data files; and sending photographs via e-mail or picture messaging.

What phones are available? Simple Mobile provides a variety of phone options that include the latest in mobile technology. You can choose from a large selection of the latest flip, QWERTY and smart phones. You can view a complete list of phones and plan features that work on Simple Mobile here:

Can I use my own phone with Simple Mobile's service? Absolutely! If you already have an unlocked GSM phone all you have to do is check our approved handset list of over 180 models and we will set you up.

Do our phones have character recognition capabilities? Yes. Most of our phones have character recognition. This feature varies by model. Please refer to the user's guide for details.

Can I download music, photos and videos to their phone? Yes, if your handset has a media player then you can side load media into the memory card by loading the content directly from a computer.

How do I side load content into my Simple Mobile phone?

Most phone models can side load music two ways.

1. Leaving the memory card in the phone: Put phone into USB mode (Menu > Settings > USB Mode > USB Drive)

2. Plug phone into USB cable.

3. Plug cable into computer.

4. It will show up as a removable drive.

5. Drag and drop the music from the computer to this removable drive.

6. Or you can remove the memory card from their phone, place it in a SD adapter and insert it into a card reader directly on the computer.

Can my phone be used as a modem? No, Simple Mobile does not allow tethering the phone as a modem.

How do I get some Crazy Talk? There are a couple ways. Click on SHOP, enter your zip code and shop online. Click on LOCATIONS and enter your zip code on our store locator and find a Simple Mobile retailer near you.

How do I Re-Up my Plan? Click on PAY UP and select the "Purchase more Minutes" option. Upon purchase you will receive a 16 digit payment PIN, viewable on your receipt and sent to you via email, which you will use to pay for your next month's plan. Your emailed receipt contains instructions on how to apply payment to your account.

What rate plans are available? Our basic plans are $40/month for unlimited calls, $50/month for unlimited calls & text, and $60/month for unlimited calls, text, and data. Please refer to our Plan page or brochure for additional details, terms, and conditions. Simple Mobile is one of the only GSM flat rate programs that offers an optional data service with full mobile web access.

Where does Simple Mobile have coverage? More places than you probably realize. Simple Mobile offers service across from coast to coast with no roaming or long distance charges. See our coverage map.

Will I be charged more for long distance calls? No, Simple Mobile provides free domestic long distance. If a customer would like to place international calls they can purchase an ILD PIN that will allow for international dialing.

Are there roaming charges? No, Simple Mobile subscribers are not charged additional roaming fees for calls placed on our network within the US. Please see for detailed coverage map. You phone will indicate No Service outside our coverage area.

Is porting from other carriers possible? Yes, porting from all carriers is supported. Just make sure to request a phone number transfer at time of initial activation.

Can I text message a friend who's not on Simple Mobile? Absolutely! Not only can our customers' text message any other phone with text messaging in the US, they can also send a text messages to over 180 different countries worldwide.

How many characters can a text message contain? Text messages can contain up to 160 characters including spaces in each message. If a message is longer than 160 characters, it will be delivered in multiple messages.

Can I set up an email account on their phone or access their personal e-mail with their Simple Mobile Smart handset? Yes. Email can be accessed through the "Internet" pop 3 service as long as you choose to purchase our data access option.

Do I have to sign a contract? One of the best things about Simple Mobile is that we do not require a contract for our plan. All customers must agree to our terms and conditions prior to activating the service.

Can I bring my own phone number? Yes, porting from all carriers is supported. Just make sure to request a phone number transfer at time of initial activation.


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